Work Experience

My passion for product design comes from a drive to deeply understand people and find pragmatic solutions for end users whether they’re customers, colleagues, or design peers. 

Skills

Design

Product design, UX design, User Research, Usability testing, Design systems, Storytelling, Wire-framing, Prototyping, Content Strategy, Voice Design

Leadership

People management, Design sprints, Stakeholder management, Design sprints

Tools

Figma, Adobe Suite, Miro, Asana, Jira, Notion, GitHub

Product Designer, Crescendo Health

Healthcare Startup, Aug 2022 - June 2023

• Re designed and expanded enrollment, healthcare authorization, and record management for patients to integrate their healthcare records into clinical trials

• Designed the legally compliant notification and monitoring workflow for doctors and admins to ensure patient safety

Product Design Manager, Shipt (Owned by Target)

3 Sided Delivery Marketplace, Oct 2021 - May 2022

• Led the Core Member Design Team responsible for the post sign up customer experience through resource prioritization and roadmap planning

• Co-organized and led a weekly design critique for 40+ person design and research team, fostering a culture of early feedback and growth mindset, and integration of domain expertise between design and research

• Developed a process for my direct reports to achieve their career development goals by identifying growth opportunities, seeking applicable project work, and providing feedback with a focus on career strategy

Senior Product Designer, Shipt (Owned by Target)

3 Sided Delivery Marketplace, Dec 2017 - Sep 2021

• Led high priority initiatives with complex constraints across the consumer and shopper teams including automated ordering (1.85x increase in order rates), a collaboration with Visa (5% increase in membership), and a solution for out-of-stock items ($2.4M annual savings) 

• Articulated and co-built the design system in Figma by working with engineering on documentation and leading ongoing education for other designers

• Conducted over 30 user research studies (in person, diary studies, interviews, and usability tests) to inform product development across consumer and shopper

Product Designer, Fanatics

3 Sided Delivery Marketplace, Dec 2015 - Nov 2017

• Researched, designed, and supported development of a CMS and A/B testing tool from 0 to 1, decreasing human error in workflows by 15% and reducing operating cost by 23%

• Led research and documentation of manual job functions to be incorporated into a new CMS tool using in person interviews, competitive analysis, and stakeholder consultation, leading to successful and comprehensive implementation of the CMS

Product Designer, Buzzstarter

Ad-tech Startup, Dec 2014 - Nov 2015

• Designed the end-to-end experience for the 2 sided marketing marketplace including campaign dashboards used by Fortune 500 brands, work opportunities for individual bloggers, and admin views for internal employees